This Help, Shipping & FAQs page applies to shop orders only.
Mail Club questions are answered in the dedicated FAQ on the Hidden Wonders Mail Club page.
-For order-related questions or issues, most answers can be found in the information below (FAQ). If not, please email me at wynleaf.official@gmail.com :)
-Custom orders: please include your name and order number.
-DMs or messages are not used for order support.
I am based in the Uk. All orders are carefully packed and sent via Royal Mail Tracked, worldwide. Shipping fees are set directly by the courier, and I do not make any profit from shipping, you’re only paying the actual postage cost.
Processing:
Orders are typically shipped within 2 weeks
(except preorders, which will have their own schedule listed on the product page).
Shipping:
Royal Mail Tracked
Delivery times vary depending on your location and customs processing, with most orders arriving within 1–4 weeks. Please note that these are estimates, and I cannot influence delivery times or delays caused by customs. I am not responsible for the delay of the parcel due to the fault of the post office.
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*Tariff & Customs Information for USA Customers
••Your Clay Cuties (figurines, guardians, etc.) and mixed-media creations, paintings etc should arrive with no tariffs or duties✨
They are classified as art sculptures, or art so no tariffs or duties are expected:)
••Handmade Polymer Clay Jewelry: 10% customs duties apply; tariffs are not charged. Duties are prepaid at checkout, so no extra payment is required on delivery:)
• Royal Mail Handling Fee: £0.50 applies to all USA shipments, as charged by the carrier.
•Please Note: I use correct HS codes, but customs authorities may occasionally change classifications. While this is rare, any unexpected charges are beyond my control. If this occurs, don’t hesitate to contact me.
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*EU Shipping Update*
From 12 August 2026, I am pausing shipping to the European Union due to new EU packaging and Extended Producer Responsibility (EPR) requirements.
As a small independent studio, the additional registration, reporting, and compliance requirements for selling packaged products across the EU are unfortunately not practical for my business at this time.
I’m very sorry to my EU customers, and I truly hope to be able to offer shipping to the EU again in the future. Thank you so much for your understanding and support. ♡
All orders are sent via Royal Mail Tracked. Tracking details are provided once your order has been dispatched, so you’ll be able to follow your delivery and see updates from the courier.
Once a parcel has been marked as delivered by the courier, responsibility for the item transfers to the recipient. Unfortunately, I’m unable to take responsibility for parcels that are:
If a delivery is missed;
it is the customer’s responsibility to follow up with Royal Mail or the local delivery partner using the tracking information provided.
Please note that refunds or replacements cannot be offered for parcels marked as delivered where no one was available to receive them.
*Once your parcel leaves my studio and is with Royal Mail, it is in the courier’s care. You’ll receive tracking updates so you can follow its journey.
From this point, delivery timing, handling, and final drop-off are outside of my control and are the responsibility of the courier. While I’m always happy to help where possible, I’m not responsible for issues that occur during delivery once the parcel has been shipped.
Stolen, Lost, Delayed Packages;
Once your parcel has been handed over to the postal service, it is no longer within my control. I’m unable to take responsibility for delays in transit, or for items that are lost or stolen after dispatch.
If you experience an issue, please check your tracking updates and contact your local postal service directly for assistance. In some cases, parcels may be held at a local depot even if tracking hasn’t updated, so it’s always worth checking with them.
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International shipments may be subject to import taxes, customs duties, or other fees, which vary depending on your country. These charges are set by your local government and are not included in the price of your order.
As these fees are outside of my control, buyers are responsible for any applicable charges. Once your order leaves my studio, I am no longer responsible for customs related costs.
*U.S. Customers: Your order may be subject to import fees or tariffs when it arrives in your country. These fees are the responsibility of the customer.
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Each item is carefully handmade and made to order, so we cannot accept cancellations, refunds, returns and exchanges unless something arrives damaged or incorrect.
If there’s an issue, please contact us at wynleaf.official@gmail.com within 48 hours of delivery with a clear photo or video so we can sort it out with a replacement or refund. •DMs or messages are not used for order support.
Please note that shipping fees are non-refundable, and any shipping costs are the responsibility of the customer.
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