Shipping & Delivery
I am based in the UK. All orders are carefully packed and sent via Royal Mail Tracked, worldwide. Shipping fees are set directly by the courier, and I do not make any profit from shipping, you’re only paying the actual postage cost.
Processing:
Orders are typically shipped within 2 weeks
(except preorders, which will have their own schedule listed on the product page).
Shipping:
Royal Mail Tracked
- United Kingdom delivery aim: 48 hours
- Europe delivery aim: 3-5 working days
- Worldwide delivery aim: 5-7 working days
Delivery times vary depending on your location and customs processing, with most orders arriving within 1–5 weeks. Please note that these are estimates, and I cannot influence delivery times or delays caused by customs. I am not responsible for the delay of the parcel due to the fault of the post office.
For more information about Shipping and delivery please visit Help page:)
Note: Preorder items will have their specific shipping schedule clearly listed, so you’ll know when to expect your creations.
Customs, Duties & Import Fees
International shipments may be subject to import taxes, customs duties, or other fees, which vary depending on your country. These charges are set by your local government and are not included in the price of your order.
As these fees are outside of my control, buyers are responsible for any applicable charges. Once your order leaves my studio, I am no longer responsible for customs related costs.
*Tariff & Customs Information for USA Customers
••Your Clay Cuties (figurines, guardians, etc.) and mixed-media creations, paintings etc should arrive with No tariffs or duties✨
They are classified as art sculptures, or art so no tariffs or duties are expected:)
••Handmade Polymer Clay Jewelry: 10% customs duties apply; tariffs are not charged. Duties are prepaid at checkout, so no extra payment is required on delivery:)
• Royal Mail Handling Fee: £0.50 applies to all USA shipments, as charged by the carrier.
•Please Note: I use correct HS codes, but customs authorities may occasionally change classifications. While this is rare, any unexpected charges are beyond my control. If this occurs, don’t hesitate to contact me.
Returns & Refunds
Each item is carefully handmade and made to order, so we cannot accept cancellations, refunds, returns and exchanges unless something arrives damaged or incorrect.
If there’s an issue, please contact us at wynleaf.official@gmail.com within 48 hours of delivery with a clear photo or video so we can sort it out with a replacement or refund. •DMs or messages are not used for order support.
Please note that shipping fees are non-refundable, and any shipping costs are the responsibility of the customer.
Product Care Tips
- Handle with care
- Avoid prolonged contact with water, and don’t submerge in liquids.
- Keep away from extreme heat or direct sunlight for long periods to prevent fading or warping.
- For jewelry: remove before sleeping, showering, or swimming.
- To clean: gently wipe with a soft, dry cloth.
Help & FAQs
Help & FAQs Page