FAQS
Where are you based?
I’m based in the United Kingdom, where every Hidden Wonders Mail Club envelope is carefully packed and posted by me:)
How do the monthly sign ups work?
You can subscribe any time between the 1st and the last day of each month:)
-Each month’s edition is only available during its sign up period. Once a new month begins, sign ups for the previous edition have closed, and your subscription will start with the next available edition.
-Your letters will be posted during the first week of the following month.
Which countries do you ship to?
-I’m currently shipping to around 60 countries worldwide.
-Unfortunately, At the moment, I'm unable to ship to EU and EEA countries while I work through the latest regulations. I hope to make shipping available there in the future.
-If you don't see your country at checkout, feel free to get in touch. I'll be happy to let you know whether I can ship to you or if it's something I can add in the future.
What if my mail doesn't arrive?
If your mail seems to have gone missing, don't worry, just send me an email at wynleaf.official@gmail.com .
Please add you Name and Surname.
Every now and then, post takes a little longer than expected, or an envelope finds its way back to me because of an address issue. I'll investigate what happened and do everything I can to help. If I can send another copy, I will. If not, I'll make sure you're looked after in another way.✨👍
Will customs charge me for my mail?
Some countries may charge customs or import fees when your mail arrives. These charges are set by your local customs authority, so they’re outside of my control.
To Cancel or Pause your subscription, or Update your address
🌟-Managing Your Subscription is so easy!;
•Need to pause your subscription, update your address, or stop receiving Hidden Wonders? You can do that easily from here: Subscription Portal
•If you need to update your address (in the Subscription Portal), please do so before the 23th of each month to make sure your next Hidden Wonders reaches you.
Also you can always reach me from wynleaf.official@gmail.com